Policy on Physical Products

Returns on Physical Products: 

We take the utmost pride in each product sold by Nirmala's Kitchen. If you are not satisfied for any reason we are happy to accept your un-used items return within 14 days of purchase. Once the product/items are received in its original condition, store credit will be issued for the amount of the purchased product. 

​

Order Processing and Shipping

We ship out of Highland, New York. Please allow 24 hours for order processing. 

Orders shipping 2 Day Air and Next Day Air will be processed same day if placed by 11:00 am EST Monday-Friday.  For Saturday deliveries, please email info@nirmalaskitchen.com. Saturday deliveries are an additional charge of $15.00.

​

Gift Certificates

All gift certificates including events and cooking classes expires 1 year from date of purchase. 

Gift certificate cannot be redeem as cash. 

​

Holidays

Business Days are Monday – Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping available for expedited orders, please email info@nirmalaskitchen.com. 

Shipping rates are determined by the size of the order and the destination of the shipment. Additional shipping and handling may be added to orders over $1,000.00. Please inquire for larger orders.

​

International Shipments

Nirmala’s Kitchen ships all over the world. If you are interested in placing an order and would like us to ship overseas, we must warn you of the risks involved with shipping products internationally. Most of the time we ship overseas with success; however, on rare occasions products can be confiscated in customs and never returned to us nor arrive at their intended destination. Upon receipt of payment from you, we guarantee that your order will be processed and shipped to any address of your choice. However, in the event that your order is lost, stolen, damaged or confiscated while in transit internationally, we offer no refund or return policy. We have had many successful experiences shipping internationally, but you should be aware of the risks as you continue with your order. 

To place an international order, please contact our customer service department at customercare@nirmalaskitchen.com with your complete destination address, one of our staff members will contact you within forty-eight hours to provide you with accurate international shipping rates.

​

Order Status

To check on the status of an order please send us an email at customercare@nirmalaskitchen.com be sure to reference your order number. 

​

Sales Tax

Applicable sales tax will be charged on items shipped within the state of New York.

Contact Us Email: info@nirmalaskitchen.com

 

​